GDPR Compliance

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Limousine Alliance GmbH company, based in Zelglistrasse 78, 8122 Binz and registered CH- UID/MWST, applies the following privacy terms and conditions regarding personal data provided to our company via our website, either through booking or contact forms, or by initiating a direct phone call or email.

Subject of this notice

This heading refers to the personal data made available to us by initiating contact, requesting offers, asking questions, or for any other reason that leads to transmission of this data to us.

What is “personal data”?

The term “personal data” refers to information about individuals, such as name, postal address, email address, telephone number, etc., that identifies or can identify you, hereinafter referred to as "personal data" or "data".

What data do we collect?

We collect and process your data when you interact with us in any way. This includes contacts in the dedicated form of booking, contacts by email, telephone calls, or any other means of interaction that leads to transmitting this data to us. The information gathered may include: name, surname, address, identity document data, driver's license data, the data of the bank card used, telephone number, email, and any other information voluntarily provided, collected when you become our customers. Each visit to our site automatically collects the IP address, needed to connect your computer to the Internet, data which is processed through third-party cookies, detailed in the Cookie Policy. Through the IP address, we collect visit data, visited URLs, clickthroughs, search data, duration of visits to certain pages, and interaction with pages (such as clicks, scrolling, etc.). We may also receive your personal data from third parties, which are managed according to the agreement you provide and within the limits agreed with the third party in question.

What is personal data processing?

Any act or series of acts performed with or without the use of automated means, in Personal Data or in personal data sets, such as the collection, registration, organization, structure, storage, adjustment or alteration, retrieval, search for information, use, disclosure, dissemination or any other form of distribution, association or combination, restriction, deletion or destruction.

When is your data collected?

Your data is collected when you interact with our company, through the contact forms available on the site, by email, telephone, or other forms of contact initiation.

How do we use this data?

  • We process your data to offer you the requested booking services or to offer you the information that you asked us, also to improve your interaction with the site and its subdomains, but also to improve the overall service of the company. We also process data for official or informative communications, but also through online marketing tools such as Social Media both on the website, as well as on third-party sites and outside.
  • We process your data in order to fulfill its contractual relationship with you, such as car hire, providing maintenance services (such as maintenance, body repair, repair, vehicle replacement, etc.), comply with legal obligations, refuse, raise or bring legal requirements.
  • Compliance with applicable laws: we process your data in order to be able to comply with its legal obligations, including in particular compliance with Tax and Insurance law or vehicle insurance resulting from an active insurance contract.
  • Creating a user account: we process your data in order to provide you with account functions and to facilitate the conclusion of a lease or purchase of products and/or services.
  • Send a newsletter: we provide you with the opportunity to choose, if you wish, to be informed at your email address about the Company’s promotional activities (e.g., for new products and/or services available on the market, any offers, operation of our new car rental stations, tourist offices, etc.).
  • Website information services: we provide information services to its clients.
  • Communication: we use your Data to respond to the requests/queries that you make through the Contact Center and contact forms.
  • Finding a job: we process your Data to evaluate your qualifications and abilities for the position you are applying for or for another position within the Company as well as for communicating with you for this purpose.
  • Online promotions/Contests: we process Data that you complete to participate in a Contest, in the event that you agree to contest, notify you if you are a Contest Winner and deliver your prize.
  • Participating in online market surveys/questionnaires: we process data that you complete for your online surveys, for example demographics (age, income, etc.). You can register all information or anything of your choice. The results of the surveys will only be used to improve the features of our site, to evaluate you and then to improve the services provided to you for no other purpose.

Who has access to this data?

Your data is accessible to a small group of employees who have an explicit reason for processing them. In some situations, your data may be provided to third parties, service providers, or legal advisors. We will not sell your personal data under any circumstances to third parties. Disclosure of personal data can be given to service providers from the areas of IT support, security services, analysis services and search engines, to business partners and subcontractors or to consultants, lawyers and other legal persons. We guarantee that it will not transmit, notify, concession, etc., your data to third parties (other than those mentioned herein) for any purpose or use unless this is required by applicable law or required by public/judicial bodies/authorities. Access to your data is strictly required by the Company’s staff, who are committed to confidentiality and our affiliates which process your data.

Processing or executing the processing on our behalf and in accordance with our instructions

    Indicatively, your data recipients are:
  • The insurance companies that work with our company.
  • Our affiliates and users of our brands and systems.
  • The cooperating tourist agencies regarding car hire.
  • The companies that work with our Company to provide repair, refurbishing, maintenance of vehicles leased to our customers.
  • Chartered Accountants Companies that audit the financial statements of our Company.
  • Partner companies to provide road assistance to drivers using our Company vehicles.
  • Companies that also manage the global car booking system located in or outside Europe, with whom we will share information related to our car rental activities, which may include personal booking information posted through this application. Your Data will not be used for any other purpose without your prior information and consent.

How do we ensure that executors of processing process your data?

    The executors of the processing on our behalf have agreed and are contractually bound by the Company to:
  • keep confidentiality
  • not send your Data to third parties without the Company’s permission;
  • take appropriate security measures,
  • comply with the legal framework for the protection of personal data and in particular Regulation 679/2016/EU (otherwise GDPR).
  • Executives may, in the performance of their duties, employ other persons called Executors. In this case, the controller should have been given authorization to handle all or partial processing of the Data. As a consequence, the Subordinate shall have the same obligations and rights as the Executor, as set forth in this Policy, and always within the scope of its assigned responsibilities, and shall be fully responsible with the Executor.

Your rights

    In relation to your personal data, you have a number of rights:
  • The right to have access to your personal data
  • The right to be informed about the use of these data
  • The right to have processed data in a fair, legal, and transparent manner
  • The right to request the modification, transfer, or deletion of such data
  • The right to refuse further processing of this data
  • The right to object to automatic decision processes influenced by these data, which produce legal effects
  • The right to appeal to your competent authorities about your rights violation

Accessing, modifying or deleting data

You may request to view, modify, or delete the data at any time by email at: [email protected]. All requests will be resolved within 30 days of submission.

Withdrawal of consent

You may at any time withdraw consent to process your data by email to [email protected], which will take effect within 24 hours of transmission and will not apply retroactively.

Security and storage duration

Your data is stored securely across the EU. We only retain your data for as long as it takes to fulfill the purpose for which you have disclosed your data to us and in accordance with applicable laws. Your statement of consent to send a newsletter is kept for as long as the Company has sent you a newsletter, unless you choose to terminate the newsletter. We keep your CVs for job applications by email for two (2) years, unless you request a shorter retention period (the minimum time limit you can choose is six months from their submission) or request their deletion. The personal data you provide for your participation in the Customer Benefit Programs is deleted when the program expires or you are excluded from the program or you express a desire to stop participating in the program as described in the program’s terms of use. The data processed during your participation in competitions and/or market surveys will be maintained for as long as is necessary for the completion of the competition or survey and subsequently deleted.

We encourage you to read this Policy from time to time to know how your data is protected and to be informed regarding any change that we make. We update this Policy whenever necessary. Thank you!

Limousine Alliance

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